Customer support - Polish speaker

Looking for an experience abroad ? Ready to start a new journey in Lisbon, then this opportunity is for you !

For one of the most popular social media video app you will be responsible of the customer support.

Together with your colleagues you will be part of a team ensuring a competent and excellent customer support service, you will support in the request post-sales assistance and/or troubleshooting guidance using this service. Your mainpurpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform and helping them to use its tools and features.

Part of your daily activities will be:

- Provide support to small and medium-sized businesses (SMBs) across multiple channels chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Polish and English;

- Provide pre- and post-sales support for all self-service products;
- Provide product and tool support to improve clients experience;
- Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Polish both written and spoken (C1 minimum), with a professional level of English (B2).

• Being in possession of a Portuguese residence card or EU passport

Benefits:

• Competitive salary

• Relocation package with Flight reimbursement once a year; apartment in Lisbon; pick up at the airport; language classes and various internal activities .
• Christmas and Holiday allowances. Paid out by default in monthly installments.
• Health Insurance since day one of the Employment Contract.
• Meal Allowance.

Interested by this opportunity? Apply now or contact me at claire.sochaczek@cbtalents.com !