Customer support advisor - Spanish speaker

Youre a native Spanish speaker and youre looking for a remote position in Greece ? This job is for you !

Become a Customer support for one of the main social media platform.

Job Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

• Fluency in Spanish (Native/C2) both written and spoken and a B2 level in English
• First experience in Customer support (preferable)
• Strong communication skills

Benefits:

• Competitive salary and performance bonus
• Position with salary raise after a year and possibility of internal promotion
• Relocation package with hotel, flight ticket, airport pickup and real estate agency fee

Apply now or contact me at claire.sochaczek@cbtalents.com !