Remote position Customer support - Italian speaker

You’re an Italian speaker and you’re looking for a remote position in Portugal ? This job is for you !

For one of the leading technological companies, become a customer support specialist in the sales department.

Job Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.

Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

• Fluency in Italian (C1/C2) both written and spoken and a B2 level in English

• First experience in Customer support (preferable)

• Strong communication skills

Benefits:

• Salary: 1439€ + Meal allowance

• Relocation package with flight reimbursement and apartment in Lisbon

• Fully remote position

Apply now or contact me at claire.sochaczek@cbtalents.com !