Remote French Client Success Specialist

Customer Service Representative French Language

Location: Lisbon/ Porto Portugal
Start Date: June-July 2026
Contract Type: Full-time, Permanent
Languages Required: French

Remote only in Portugal mainland

About the Role

We are seeking a Customer Service Representative fluent in French to join a global support team for one of the worlds most respected technology companies. Based in Lisbon or Porto this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat 
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Candidate Profile

• Fluency in French
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Whats Offered

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.

If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.