Dutch Customer Support - Malta

Are you a Dutch speaker looking for an exciting opportunity in one of the world's sunniest places, Malta? Join our team as a Customer Support Agent, where 70% of your time will be dedicated to professionally addressing customer inquiries and complaints via email or live chatno phone calls required. Additionally, as a Content Moderator for 30% of your work, you will ensure that content on various marketplaces and apps complies with company guidelines and local laws. Plus, enjoy the added benefit of Malta's low tax rates. Apply now to be a part of our dynamic team!

Responsibilities

• Understand, follow and remain knowledgeable of client policies and guidelines.Visually navigate and review accounts and text-based content.
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
  Meet personal/customer support targets.
• Evaluate and make decisions in accordance with defined policies and guidelines.
• Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
• Escalate violations of client policies and instances of fraud using internal tools and processes.
• Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
• Interface effectively with other internal and client teams.
• Balance priorities of workflow in line with stakeholder expectations.
• Participate in training to conduct correct and accurate moderation policies.
• Support different workflows, clients, and markets as and when required. 

Requirements

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Native in Dutch or Flemish and B2 in English
• No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital
  world. 
• If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!

Benefits

• Full Training for 2 weeks paid by the company
• Health insurance 
• Career Progression opportunities
• Attractive Salary
• Contract type: Indefinite
• Performance Bonus

Relocation package

• Pick up the candidate from the airport to the hotel

• Accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks)
• Paying up to 200 euros of the flight ticket

If you are interested, apply directly or send your CV in English to oliver.ohrenstein@cbtalents.com