Italian speaker - Customer support agent

You're Italian native speaker and looking for a new opportunity in Bucharest ? This position is for you ! 

You'll be in charge of the customer satisfaction of one of the leading airline company. 

Key Responsibilities:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicating with customers through various channels
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

The Profile we are looking for:

• Proficient writing and speaking skills in Italian plus advanced English level are essential
• Prior experience in Customer support and in an international airline environment (not mandatory).
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.

Perks and Benefits:

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• Bring a friend Referral Program Consistent rewards for recommendation
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
• Permanent contract with the potential for advancement, providing stability and security.
• Full paid training provided by the company
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment:

• Dynamic, young and diverse environment
• Full equipment provided by company
• All modern equipped kitchen and lunch area including latest coffee/tea machines
• Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

Interested by this opportunity? Apply now or contact me at claire.sochaczek@cbtalents.com !