Fully remote Customer Support - Italian speaking

Fully remote Customer agent - Italian speaking

Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If youre looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) starting on February 6th, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support youll need to succeed in this role. Youll also have access to development programs and specialized courses to help you build the career youve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Your qualifications

Youll excel in this role if you:

• Have a high level of Italian and English (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices.
• Have a positive and solution-driven attitude.

Whats in it for you

In this role, we offer benefits to support your unique lifestyle:

• Fully remote work in Portugal starting February 6th.
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.
• Referral bonus opportunities.
• Fully paid training on the company and the project youll be supporting.
• Career development programs, specialized courses, and language classes.

Apply directly or send your English CV to oliver.ohrenstein@cbtalents.com