Portuguese Customer support advisor

About the Client : The leading player in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America, while recently entered Africa and North America.

Role: Customer Support Advisor

Language

Portuguese (Native European) + English (B2) - both languages written and oral

Key Responsibilities

Providing customer assistance via incoming calls, live chat, email, and social media channels.

Offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Serve as a knowledgeable consultant for customers in the sports industry.

Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.

Build sustainable relationships and trust with customers through open and interactive communication.

Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.

Offer feedback and recommendations to optimize internal processes.

Candidate Profile

Have an interest in sports and you are a team player with a positive attitude

Have good typing and computer skills (MS Office applications)

Are tech-savvy, with the ability to quickly learn new software and tools

Have the ability to explain complex concepts clearly and concisely

Previous experience in a customer service center is an advantage, but not mandatory

Availability to work on rotational shifts

Salary Conditions

Base salary (gross): 870 x 14

Complexity bonus (gross): 80 x 11

Meal allowance: 7,23 per workday (paid in meal card)

Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule

Monday to Sunday 24/7 - Rotative shifts including night shifts

Days off: 2 days (rotative)

Workload: 40h/week (full time) - 100% on site

Workplace: Lisboa

Type of contract: 6 months with the possibility of renewal

If you would like to know more or apply to this position please contact me at claire.sochaczek@cbtalents.com. 

Position in Greece are also available !