Fraud Investigation Specialist (German Speaker) (P)

Are you naturally curious, detail-oriented, and passionate about uncovering the truth?
Join our dynamic Fraud Prevention team in Barcelona and help protect a leading global marketplace from fraudulent activity while growing your career in a supportive, international environment.

What You´ll Do: 

As a Fraud Investigation Specialist, you´ll play a key role in detecting, analyzing, and resolving potential fraud cases to keep our marketplace safe and trusted.

Your day-to-day will include:

• Investigating and verifying suspicious or high-risk activity using advanced internal tools and clear processes.

• Reviewing customer-submitted documents and validating authenticity with accuracy and discretion.

• Managing and resolving fraud cases within strict timelines, ensuring timely and fair outcomes.

• Tracking pending documentation and following up with customers as needed.

• Maintaining precise records and adhering to internal SLAs and compliance standards.

• Communicating professionally with customers and internal teams, even in sensitive or escalated situations.

• Identifying patterns, sharing insights, and helping improve fraud prevention workflows.

What You Bring: 

We´re looking for someone who is analytical, proactive, and confident in making data-driven decisions.

You´ll be a great fit if you:

• Speak German at C1 level and English fluently.

• Have 6+ months of experience in fraud prevention, risk analysis, or back-office support in a digital marketplace environment.

• Consistently meet KPIs and bring a high level of accuracy to your work.

• Have excellent communication skills, empathy, and adaptability especially under pressure.

• Are comfortable with OS-level systems (iOS, Android, Windows) and operational tools like CRMs or tracking platforms.

• Work autonomously, think critically, and always aim for root-cause solutions.

• Are dependable, punctual, and maintain strong professional ethics.

Why You´ll Love Working With Us: 

We believe in empowering our people to grow, contribute, and make an impact.
Heres what we offer:

• Permanent, full-time position (39h/week) - Monday to Friday 9:00 - 18:00

• Competitive salary: 20,000- 23,000 gross/year + bonus

• Beautiful Barcelona office in a vibrant, international environment

• Fully paid training to set you up for success

• Career development plan and access to specialized courses

Ready to make a real impact?
Join us in building a safer digital world one investigation at a time.

Apply now and become part of our Fraud Prevention team in Barcelona!