Customer Support Specialist - English Speaker (P)

About the Role:

We´re looking for someone who thrives on solving problems and creating positive experiences. In this role, you´ll be the first point of contact for customers, providing assistance, guidance, and solutions that make their day easier. Your goal? To turn every interaction into a smooth, stress-free experience.

Key Responsibilities:

• Respond to incoming calls from customers on behalf of the nations largest home improvement retailer
• Offer clear, accurate, and detailed information by navigating company tools and resources effectively
• Address and resolve customer concerns with patience and professionalism
• Recommend additional services or products when appropriate to support customer needs

Who We´re Looking For:

• Confident English communication skills (minimum B2 level)
• Prior customer service experience is an advantage, but not required
• High school diploma (or equivalent education)
• Comfortable using digital platforms and software applications
• Positive, team-oriented attitude with a willingness to learn and adapt
• Ability to work consistent overnight schedules

What Youll Gain:

• Competitive base salary plus monthly performance incentives
• Night shift work schedule with flexibility during peak months
• A benefits package that may include paid time off, tuition reimbursement, health programs, and wellness incentives
• Ongoing training, mentorship, and career development opportunities
• A culture that values inclusion, teamwork, and giving back to the community

Why Join Us?

At our core, we believe great service begins with great people. If you´re ready to bring positivity, problem-solving skills, and a customer-first mindset to a supportive and growth-driven environment, we´d love to hear from you.

Apply today and start building your career with us!