Customer Support Advisor Norwegian & English (Airline Project)

Job Title: Customer Support Advisor Norwegian & English (Airline Project)
Start Dates: 25th November 2024 or 13th January 2025
Location: Warsaw, Poland (On-Site)
Salary: 9550 PLN gross/month
Industry: Airline

Ready to Soar?
Were searching for a passionate Customer Support Advisor to join our team and provide top-notch service for one of the Nordics most trusted airlines, SAS. If youre fluent in Norwegian and English, this is your chance to help travelers navigate their journeys with ease and confidence! Based in Warsaw, youll enjoy a lively, international workplace with the option to switch to a hybrid model after 3-6 months.

Your Mission, Should You Choose to Accept It:

• Be the friendly, helpful voice behind inbound calls and chats in Norwegian, providing expert assistance to travelers.
• Guide customers through flight bookings, offering advice on fares, products, and services.
• Manage reservation changes (dates, destinations, personal info) like a travel pro.
• Handle special requestsfrom wheelchair assistance to traveling with pets.
• Smoothly process ticket cancellations and refunds.
• Help customers purchase airline tickets and assist with payment methods.
• Provide support for travelers facing unexpected challenges.

Whats in it for You?

• Be part of a respected 5-star Nordic airline, providing world-class service.
• Kickstart your role with a fully paid 2-month training program, including hands-on experience and a dedicated training buddy to guide you.
• Competitive salary of 9550 PLN gross per month.
• Employment contract: Start with a 3-month probation period, with the possibility of extending to a fixed-term or permanent contract based on performance.
• Relocation support to help you settle in Warsaw, including covered flight tickets and real estate agency fees (accommodation not included).
• Work Schedule: Monday to Friday, 07:00-19:00, plus occasional weekend shifts (twice a month on Saturdays and Sundays).
• Access to private healthcare through Luxmed and a group insurance program.
• Enjoy sports and wellness programs with a Multisport card.
• Grow in a dynamic international environment with mentoring and coaching opportunities.
• Be part of a vibrant work culture with social activities, events, and celebrations.
• Experience a multicultural workplace with opportunities for career advancement.

What You Bring to the Table:

• Norwegian (C1) Your Norwegian is fluent, and you can handle both spoken and written communications with ease.
• English (B2) Youre also comfortable speaking and writing in English.
• Strong technical skills You know your way around MS Office, browsers, and general computer tools.
• A positive, energetic approach to solving customer challenges.
• Previous experience in customer service or CRM platforms is a plus but not required.

Why Youll Love It Here:
Imagine working in a fast-paced, global environment where youre not just helping customers, but helping travelers navigate their journeys. Whether its booking flights, solving issues, or assisting with special requests, youll be the friendly voice they rely on. With plenty of career development opportunities, a supportive team, and the chance to work for a leading airline, this role is perfect for those looking to grow in the airline industry.

Excited to Start Your Journey?
Join our team and help travelers take to the skies while building a rewarding career. Apply today and get ready for takeoff!

Relocation support is available for those moving to Poland.