Dutch-Speaking Travel Experience Advisor Your Gateway to Customer Support!

Job Title: Dutch-Speaking Travel Experience Advisor Your Gateway to Customer Support!

Location: Katowice, Poland (On-Site)
Schedule: Monday - Friday (07:00 - 19:00) + Twice a Month on Weekends (Sat-Sun, 09:00 - 18:00)
Start Date: November 25, 2024 and  January 13, 2025
Salary: 9,000 PLN gross/month
Contract Type: Full-Time, Labor Contract (160 hours/month)
Relocation: Local candidates preferred; no relocation support provided.

About the Role

Are you passionate about travel and helping people navigate the world? We're seeking a Dutch-Speaking Travel Experience Advisor to support customers of a major online travel platform! You'll play a vital role in helping travelers with bookings, reservations, and any in-trip challenges they encounter, providing friendly and professional support every step of the way.

Join our team in Katowice, where your language skills and people-oriented mindset will shine!

What Youll Do

• Assist Travelers: Provide top-notch customer support via phone, chat, and email for all travel inquiries.
• Manage Reservations: Help customers change travel plans, adjust personal details, or alter their destination.
• Guide on Travel Options: Advise on flights, fares, packages, and services, making each journey smooth and enjoyable.
• Handle Refunds & Cancellations: Navigate cancellations and refund processes with empathy and clarity.

Who You Are

• Dutch Proficiency (C1) + English Fluency (B2): Confident communicator in both languages.
• Tech-Savvy: Familiar with MS Office, web browsers, and general computer skills.
• Positive & Energetic: Thrives in a fast-paced, customer-facing environment.
• Bonus Points: Previous experience in customer service, CRM platforms, or digital services.

Perks & Benefits

• Competitive Salary: 9,000 PLN gross monthly.
• Health & Wellness: Private medical care (Luxmed) and group insurance.
• Work-Life Balance: No mandatory overtime + twice-a-month weekends.
• Career Growth: Opportunities within a well-known, international travel platform.
• Social Life: Participate in exciting company events, team outings, and cultural activities.
• Wellness Program: Sports and leisure benefits (My Benefit).

Eligibility Requirements

• EU Citizens: No special documentation needed.
• Non-EU Citizens: Valid passport, student visa or Temporary Residence Card, and proof of current student status (or recent graduate from a Polish institution).

If youre excited to combine your love for travel with outstanding customer service, apply now and help us make every journey memorable!