Customer Support Advisor Danish & English (Airline Project)

Job Title: Customer Support Advisor Danish & English (Airline Project)
Start Dates: 25th November 2024 or 13th January 2025
Location: Warsaw, Poland (On-Site)
Salary: 9550 PLN gross/month
Industry: Airline

Ready for Takeoff?
Were on the hunt for a passionate Customer Support Advisor to join our crew and deliver world-class service for one of the Nordics' most prestigious airlines, SAS. If youre fluent in Danish and English, and excited about helping travelers navigate their journeys, this role is your boarding pass to a new adventure! Based in Warsaw, youll be working in a vibrant, dynamic environment with the potential to transition to a hybrid model after 3-6 months.

Whats Your Mission?

• Be the friendly voice answering inbound calls and chats in Danish, solving customers' travel questions with confidence.
• Guide travelers through booking flights, recommending the best fares, products, and services.
• Manage reservation changes (dates, destinations, personal details) like a pro.
• Arrange special requestsfrom wheelchair assistance to flying with pets.
• Handle cancellations and refunds, ensuring a smooth and stress-free process.
• Assist with ticket purchases and offer advice on payment methods.
• Support customers with unexpected travel challenges, always with a helpful attitude.

Perks of the Job:

• Work for one of the most reputable 5-star Nordic airlinesa name travelers trust.
• Get fully up to speed with a paid 2-month training program, where youll learn by doing, with a training buddy guiding you every step of the way.
• Competitive salary of 9550 PLN gross per month.
• Employment contract: Start with a 3-month probationary period, followed by extensions or a permanent contract based on your performance.
• Relocation support to help you settle in Warsaw, including covered flight tickets and real estate agency fees (no accommodation provided).
• Shifts: Monday to Friday, 07:00-19:00, with the occasional Saturday-Sunday shift (twice a month).
• Enjoy private healthcare through Luxmed and a group insurance program.
• Benefit from our sports and wellness programs with a Multisport card.
• Thrive in a multinational environment with opportunities to grow through mentoring and coaching.
• Take part in social events and celebrations with colleagues from around the world.

What Youll Bring on Board:

• Danish (C1) Your Danish is fluent, and you can handle both written and spoken communication effortlessly.
• English (B2) Youre comfortable communicating in English too.
• A knack for tech Youre familiar with MS Office, browsers, and general computer tasks.
• A positive attitude and energy that lights up every customer interaction.
• Previous experience in customer service or CRM platforms is a bonus.

Why Youll Love This Role: Imagine working in a high-energy, international environment, with opportunities to grow your career while supporting customers who are traveling the world. Whether you're helping someone book a flight, solve a travel issue, or make a special request, you'll be the friendly, helpful voice they rely on. Plus, with our training programs, youll be equipped to handle anything the airline world throws your way!

Ready for Your Career to Take Flight?
Take off with us and join a team thats passionate about travel, customer service, and personal growth. Apply today and let your journey begin!