About the job German-Speaking Customer Support Expert | And get your signing bonus!
Customer Care Specialist with German | Start Your Career with a Leading Global Partner in Sofia
About the Role:
Cross Border Talents is seeking enthusiastic German-speaking Customer Care Specialists to join our partner companys growing team in Sofia. You will be part of an innovative, fast-paced environment, delivering exceptional customer service for a leading global brand that revolutionizes the entertainment industry. If you are passionate about helping people and want to make a difference, this is the perfect opportunity for you!
Key Responsibilities:
- Provide excellent customer service through 90-95% email and chat support and 5-10% inbound phone calls.
- Handle customer inquiries, issues, and requests with professionalism and efficiency.
- Troubleshoot and resolve customer problems related to products or services.
- Collaborate with team members and escalate complex cases when needed.
- Ensure customer satisfaction by offering timely and effective solutions.
Your Work Schedule:
- Rotating shifts: Monday to Sunday
- Shifts scheduled between 10:00 AM and 2:00 AM
- Flexibility required for weekend and evening shifts, with extra pay after 10 PM.
- Taxi vouchers provided for late shifts.
Training & Onboarding:
- 2 weeks of comprehensive training followed by 2 weeks of nesting to ensure you are fully equipped to handle the role.
- All training hours are fully paid.
Qualifications & Requirements:
- Fluency in German (both written and verbal) is essential.
- Good command of English (B1 level).
- Excellent communication skills and a passion for customer service.
- Strong typing and computer skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Previous experience in a customer service role is an advantage but not required.
Why Join Us?
- Be part of a global leader in the entertainment industry, supporting millions of customers worldwide.
- Work in a modern, conveniently located office in Sofia, with easy access to public transport.
- Comprehensive career development and professional growth opportunities.
- Participate in exciting company events and initiatives that focus on health, well-being, and community building.
- Receive support for relocation, including accommodation and travel expenses, if needed.
Are You Ready for Whats Next?
Join a team that values innovation, customer satisfaction, and teamwork. If you are a driven individual who thrives in a dynamic environment, apply now to kick-start your career with one of the most recognized global brands.
Apply Today and Start Your Journey on 21st October 2024!
Package Details
Salary & Benefits:
- Competitive salary of 3800 BGN gross per month.
- 1000 BGN signing bonus.
- Extra payment per hour for shifts after 10 PM.
- Taxi vouchers provided if your shift ends late.
- A comprehensive benefits package including health and life insurance, Multisport card, transport allowance, corporate discounts, and more.