Join Our Team as a Digital Content Guardian!

Join Our Team as a Digital Content Guardian!

Location: Porto, Portugal
Start Date: November 21, 2024
Work Model: On-Site at Porto Office Park

Are you passionate about maintaining a safe and enjoyable online environment? Do you have a keen eye for detail and a knack for customer service? Join us at our partner BPO company, where we empower users to navigate the digital landscape with confidence!

What Youll Do:

• Be the Content Connoisseur: Review online videos and content, ensuring compliance with copyright standards and maintaining the integrity of our client's platform.
• Audit & Update: Regularly audit and update content on a popular social media platform, ensuring the community thrives with quality material.
• Customer Advocate: Address complaints and legal notices from customers, turning challenges into opportunities for improved service.
• Achieve Excellence: Meet and exceed Key Performance Indicators (KPIs) to ensure high standards of service delivery.
• Stay Informed: Maintain a broad knowledge of our client's products and services, becoming a trusted source for information.

What We Offer:

• Competitive Salary: 950 EUR per month (paid 14 times a year) with an additional language bonus of 450 EUR paid 12 times a year.
• Meal Allowance: Enjoy a meal allowance of 1,837EUR for the year.
• Relocation Package: If you're moving to Porto, we'll cover your flight ticket and provide three weeks of accommodation!
• Comprehensive Training: Benefit from a four-week onboarding program (two weeks of training and two weeks of nesting) to get you up to speed.
• Dynamic Work Environment: Join a fast-paced, high-production work environment where your adaptability and communication skills will shine.

Who You Are:

• Language Skills: Fluent in German (C1) and proficient in English (B2).
• Detail-Oriented: Strong attention to detail with a commitment to accuracy and quality.
• Tech-Savvy: Excellent computer navigation skills and a solid understanding of PC operations.
• Customer-Centric: A friendly demeanor with a passion for helping others, showing patience and professionalism in all interactions.
• Team Player: Able to work collaboratively and independently, with a willingness to adapt to changing demands.

Why Join Us?

At our partner BPO company, you'll be part of a vibrant team dedicated to shaping a better online experience for users worldwide. If you're ready to make an impact and grow your career in customer service, we want to hear from you!