Urgent Hiring: Dutch-Speaking Customer Service Representative

Job Title: Urgent Hiring: Dutch-Speaking Customer Service Representative
Location: Barcelona, Spain (On-site)
Start Date: ASAP

About Cross Border Talents:
At Cross Border Talents, we specialize in matching top talent with leading international companies. We work closely with global partners to provide skilled professionals for high-impact roles. Currently, we're recruiting for a trusted BPO partner, a world-renowned leader in industrial automation, to help strengthen their customer service team in Barcelona.

About Our Partner:
Our partner is a global powerhouse in industrial automation, delivering innovative solutions that drive efficiency, productivity, and safety across multiple industries such as manufacturing, energy, and healthcare. With a reputation for excellence, they are at the forefront of technological advancements, helping organizations optimize operations through cutting-edge automation products and services.

The Role:
We are urgently seeking a Dutch-speaking Customer Service Representative to join the customer support team of this dynamic company in Barcelona. This full-time, on-site role is an exciting opportunity to support Dutch-speaking customers and contribute to an exceptional service experience. You will provide valuable assistance with product inquiries, troubleshooting, and order management while working alongside a team of professionals dedicated to customer satisfaction.

Key Responsibilities:

• Customer Interaction: Provide high-quality support to Dutch-speaking customers via phone, email, and chat, ensuring their inquiries are addressed promptly and effectively.
• Issue Resolution: Resolve technical and product-related issues, ensuring customers receive accurate information and quick solutions.
• Brand Ambassadorship: Represent a leader in industrial automation, ensuring that every customer interaction reflects the company's high standards of service and professionalism.
• Collaboration and Teamwork: Work closely with other departments to maintain seamless customer service and meet key performance targets.

What We Offer:

• Annual Salary: 21,000 EUR 
• Working Hours: 39 hours per week, Monday to Friday (8:00 AM 5:00 PM)
• Career Growth: Opportunities to develop and expand your career within a world leader in industrial technology.
• International Experience: Work in a global environment with a company that's shaping the future of automation.

What Were Looking For:

• Fluency in Dutch (C2) and English (B2)
• Strong Problem-Solving Skills: Ability to assist customers with technical inquiries and troubleshooting.
• Customer-centric attitude: A passion for providing outstanding service and creating positive customer experiences.
• Tech-Savvy: Quick to learn new technologies and effectively communicate complex product information.
• Eligibility to Work in Spain: Must have a valid Spanish Residence Card or EU ID.
• Immediate Availability: We're looking for candidates who can start right away.

Why Join Us?

• Innovative Industry Leader: Be part of a company that is revolutionizing automation technology.
• Collaborative Team Environment: Join a diverse and dynamic team that fosters innovation and collaboration.
• Competitive Compensation: Enjoy a competitive salary and benefits package, along with career advancement opportunities.

Ready to Make an Impact?
If you are a Dutch speaker, passionate about customer service, and eager to work with a global leader in industrial automation, we want to hear from you! Apply today and take the next step in your career with a company that's shaping the future of automation.