German & English-Speaking Customer Advisor for Cruise Line | Work Anywhere from Portugal!

Job Title: German & English-Speaking Customer Service Specialist for Cruise Line

Location: Remote - Anywhere in Portugal
Start Dates: November 18, 2024, or December 9, 2024
Languages Required: German (C1) and English (B2)
Salary: 1,100 EUR gross (paid 14 times per year)
Bonus: Performance-based sales bonus up to 120 EUR monthly
Meal Allowance: 7.63 EUR per working day
Work Schedule: Monday to Sunday (rotative shifts within the following hours)

• Monday to Friday: 08:00 - 18:00
• Saturday and Sunday: 08:00 - 17:00
• Occasional availability from 08:00 - 19:00 may be required
  Days Off: 2 days per week (rotative)

About the Role

Are you a people-person with a passion for travel and customer service? Join our team as a Customer Service Specialist for a Leading Cruise Line and help travelers experience the joy of smooth, worry-free journeys. This remote role, available anywhere in Portugal, is ideal for someone with a knack for problem-solving, exceptional communication skills, and a love for the travel industry. As a key contact, you`ll play a pivotal role in helping customers with everything from booking inquiries to on-board services.

Your Daily Adventure

• Engage with Customers: Respond to inbound calls, emails, and chats in German, supporting customers with inquiries and providing top-tier assistance.
• Booking Support: Help travelers with their reservations, handle changes, and provide expert advice on travel options, routes, and packages.
• Problem Solving: Assist with any challenges customers encounter, from account issues to general travel support, all while maintaining a high level of empathy.
• Upsell and Recommend: Provide product recommendations, upselling additional services where appropriate to enhance customer experience.
• Digital Savvy: Navigate various platforms to manage customer interactions efficiently and provide seamless support.

Who You Are

• Language Proficiency: Fluent in German (C1) with strong English communication skills (B2).
• Experience Matters: Previous experience in a Contact Center, Customer Service, tourism, or travel industry is a big plus.
• Digital Skills: Confident navigating online platforms, CRM systems, and other digital tools.
• Detail-Oriented: Ability to handle inquiries with precision and care, ensuring no detail is missed.
• Customer-Focused: A positive attitude, excellent communication skills, and a passion for problem-solving and helping people.
• Multi-Tasker: Comfortable juggling multiple tasks at once while maintaining efficiency and quality.

What We Offer

• Competitive Salary: 1,100 EUR gross monthly, paid 14 times per year
• Sales Bonus: Monthly performance-based sales bonus up to 120 EUR
• Meal Allowance: 7.63 EUR net per working day to keep you fueled
• Flexible Work Environment: Work from the comfort of your home, anywhere in Portugal
• Career Development: Gain valuable experience in customer service within the cruise line industry, with potential for growth
• Diverse Work Schedule: Rotative shifts that offer work-life balance with two days off each week
• Supportive Onboarding: Comprehensive training program to set you up for success

Eligibility Requirements

• Right to Work in Portugal: Valid EU ID, Residence Card, Manifestação de Interesse, or Visas (consultation required)
• Start Dates: Be ready to start on November 18 or December 9

Ready to Set Sail with Us?
If you're excited to help travelers navigate their journey, apply today! We look forward to welcoming you to our team, where you`ll play an essential role in delivering memorable travel experiences to customers around the world.