Customer Support (Dutch + English)

Job Description: Customer Support (Dutch + English)
Location: Katowice, Poland
Work Model: On-Site
Start Date: 25 November 2024
Official Contract Start Date: 13 January 2025
Base Salary: 9000 PLN per month

Project: Travel Sector Customer Support

Role Overview:
We are seeking a dedicated Customer Support Agent fluent in Dutch and English to join our team in Katowice. In this role, you will be responsible for providing excellent customer support to clients in the travel sector. Your primary tasks will include responding to inquiries, handling reservations, assisting with cancellations, and addressing customer concerns professionally.

Key Responsibilities:

• Respond to customer inquiries in Dutch and English through phone, email, and chat channels.
• Assist customers with booking changes, cancellations, and travel arrangements.
• Provide solutions for customer issues, ensuring a high level of customer satisfaction.
• Maintain knowledge of company policies and procedures related to the travel industry.
• Collaborate with team members to enhance service delivery.

Work Schedule:

• Monday to Friday: 07:00 - 19:00
• Saturday & Sunday: 09:00 - 18:00 (working twice a month on weekends)

Qualifications:

• Language Proficiency: Native/near-native fluency in Dutch and good proficiency in English.
• EU Citizens: Open to applicants with EU citizenship.
• Non-EU Citizens: Candidates with valid documentation (e.g., passport, student visa or Temporary Residence Card) and active student or recent graduate status in Poland are welcome to apply. Each case will be reviewed individually.

Additional Information:

• No relocation support is provided for this role.
• Candidates should confirm their eligibility and documentation during pre-screening.

If you are passionate about helping others and have a background in customer support, we encourage you to apply. Join us in making a difference in the travel experience for customers across Europe!