French Customer Success Specialist Hybrid Role

Project Name: Combined Services App
Role: Client Solutions Expert Hybrid Role
Languages: French (C2) & English (B2)
Start Date: 27th November 2024
Location: Braga, Portugal
Work Model: Hybrid (Remote and On-Site)
Company: Cross Border Talents Partner Company

Schedule:

• Monday to Friday: 07:00 19:00 (rotational shifts)
• Saturday: 08:00 15:00
• 2 days off: Sunday + 1 rotational day

Contract Type: Permanent Contract (3-month trial period)

Salary & Benefits:

• Base Salary: 830 EUR per month (paid over 14 months)
• Performance Bonus (KPI): 170 EUR per month (paid over 12 months)
• Meal Allowance: 7.23 EURper day (net)
• Transport Allowance: 20 EUR per month
• Braga Location Bonus: 20 EUR per year

Why Join Us?
Join one of Cross Border Talents' esteemed partner companies, delivering cutting-edge solutions for a rapidly growing Combined Services App. As a Client Solutions Expert, you will be at the forefront of delivering exceptional service, helping customers navigate a powerful multi-service platform that integrates their daily needs. You'll be the go-to problem solver, ensuring clients can make the most out of a seamless experience.

Your Role in Our Team:

• Act as the primary point of contact for users of the Combined Services App, providing support across various channels (phone, email, chat).
• Handle customer inquiries, troubleshoot app-related issues, and provide accurate solutions for a wide array of services integrated into the app.
• Educate customers on how to fully leverage the platforms features, ensuring optimal user satisfaction.
• Maintain detailed and up-to-date records of customer interactions, managing queries with precision and empathy.
• Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.

What You Bring:

• Fluency in French (C2) and strong proficiency in English (B2).
• Experience in customer service, with a passion for helping people solve problems.
• Tech-savvy with the ability to navigate apps, software, and troubleshoot effectively.
• A team-oriented mindset, capable of thriving in a fast-paced, hybrid work environment.
• Strong communication skills and a customer-centric approach to service.

What We Offer:

• Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating on-site.
• Performance Bonuses: Earn extra with performance-based incentives.
• Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
• Growth Opportunities: Join a company that values career progression and internal mobility.

If you're looking for a role where you can make a real impact on people's lives and grow with a cutting-edge app solution, apply now and become a pivotal part of this exciting project!