Technical Support Specialist Email Support (Portuguese & English)

Job Title: Technical Support Specialist Email Support (Portuguese & English)
Project: Supporting Gamers through Innovative Email Solutions
Location: Thessaloniki, Greece
Start Date: 7th November 2024
Schedule: Monday to Sunday with rotating shifts (8:00 AM - 4:00 PM and 12:00 PM - 8:00 PM)
Work Model: On-Site

About Us:
Join our dynamic partner company, a leading BPO provider that excels in delivering exceptional customer experiences. We are seeking a dedicated Technical Support Specialist to support Valve, a pioneer in digital distribution and online gaming. This role is perfect for those who thrive in tech environments and want to make a difference without the need for phone calls.

Role Overview:
As a Technical Support Specialist, your mission will be to provide top-notch email support, assisting clients with technical issues related to Valves gaming platforms. Your expertise will help gamers enjoy a seamless experience, and your written communication skills will shine as you guide users through troubleshooting processes.

Key Responsibilities:

• Email-Only Support: Deliver fast and effective email assistance to clients encountering technical issues, ensuring clarity and resolution without phone interactions.
• Tech Troubleshooting: Analyze and resolve a variety of technical challenges, helping users navigate Valves services and platforms.
• User Guidance: Educate clients on how to maximize their use of Valves products through informative email communication.
• Documentation: Keep detailed records of client inquiries and resolutions, contributing to the knowledge base for future support.
• Continuous Improvement: Collaborate with internal teams to identify trends in issues and suggest enhancements for better user experiences.

Requirements:

• Minimum of 1 year of experience in technical support or customer service, ideally in gaming or tech environments.
• Proficiency in Portuguese (C1) and English (B2), with exceptional written communication skills.
• Strong problem-solving abilities and a passion for gaming technology.
• Detail-oriented and self-motivated, capable of managing multiple inquiries efficiently.
• Ability to thrive in a fast-paced environment with a focus on email communication only.

Salary and Benefits:

• Base Salary: 1,100 EUR gross/month, reflecting your skills and dedication to service.
• Permanent Contract: Enjoy the stability of long-term employment with growth opportunities.
• Lunch Vouchers: Monthly allowance of 85 EUR net for lunch.
• Transportation Allowance: 65 EUR gross monthly to assist with commuting.
• Birthday PTO: An extra day off to celebrate your special day!
• Private Healthcare: Comprehensive health coverage for you and your family.
• Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).

Relocation Assistance:
For candidates relocating to Thessaloniki, we offer a comprehensive relocation package:

• Travel Support: Assistance with transportation to Thessaloniki.
• Hotel Stay: Taxi transfer to your hotel and two weeks of accommodation upon arrival.
• Documentation Help: Support with hiring documentation for those new to working in Greece.
• Real Estate Assistance: Up to 350 EUR gross available to cover agency fees for finding permanent housing.

Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company cannot issue first-time visas due to local legislation.

Join Us:
If you are passionate about gaming and technology and excel in written communication, we want to hear from you! Apply now for the Technical Support Specialist role and be part of a team dedicated to enhancing the gaming experience for users around the world-no phone calls required!