Tech Support Maestro | Mastering Solutions in German & English!

Job Title: Tech Support Maestro Mastering Solutions in German & English!
Project: Empowering Businesses with Exceptional Technical Support
Location: Thessaloniki, Greece
Start Date: 12th December 2024
Schedule: Monday to Friday, 09:00 - 18:00
Work Model: On-Site

About Us:
Join a forward-thinking team where technology meets excellence! Our partner company, a leader in the BPO sector, is committed to providing outstanding customer experiences through innovative solutions. We are on the lookout for a dedicated Technical Support Maestro to join our Thessaloniki team. If you're passionate about technology and thrive in a dynamic environment, this is your chance to shine!

Your Role:
As our Technical Support Maestro, you will be the guiding light for our clients, ensuring they navigate any technical challenges with confidence and ease. Your expertise will be pivotal in providing top-notch support, troubleshooting issues, and delivering solutions that keep businesses running smoothly!

What Youll Do:

• Be the Problem Solver: Offer exceptional technical support to clients, diagnosing issues and providing swift, effective solutions.
• Engage and Assist: Interact with customers via phone, email, and chat, ensuring a seamless experience as you resolve their inquiries.
• Empower Clients: Educate users on our partner companys products and services, helping them maximize their potential and satisfaction.
• Collaborate with Teams: Work closely with cross-functional teams to address complex issues and enhance the overall customer experience.
• Stay Ahead of the Curve: Keep abreast of the latest technology trends and product updates to provide informed support and advice.

What You Bring:

• A minimum of 1 year of experience in technical support, with a solid understanding of troubleshooting techniques.
• Proficiency in German (C1) and English (B2), with excellent communication skills to engage effectively with clients.
• A customer-centric mindset, eager to help others and resolve their technical challenges.
• Strong problem-solving abilities, with a knack for finding innovative solutions in a fast-paced environment.
• A passion for technology and a desire to stay updated on industry advancements.

What's in It for You?

• Base Salary: 1,300 EUR gross/month your skills and expertise are valuable!
• Permanent Contract: Enjoy the stability of a long-term employment opportunity with room for growth.
• Lunch Vouchers: Enjoy delicious meals with 85 EUR net monthly for lunch.
• Transportation Allowance: Receive 65 EUR gross monthly to cover your commuting expenses.
• Birthday PTO: Celebrate your special day with an extra-paid day off!
• Private Healthcare: Access comprehensive health coverage for peace of mind.
• 14 Salaries: Benefit from an additional salary throughout the year.

Relocation Support:
Ready to embark on a new journey in Thessaloniki? We offer a comprehensive relocation package:

• Travel Assistance: Well arrange your transportation to Thessaloniki!
• Hotel Stay: Enjoy a taxi transfer to your hotel and 2 weeks of accommodation included.
• Documentation Support: Get assistance with hiring paperwork for those new to Greece.
• Real Estate Assistance: Up to 350 EUR gross to cover agency fees for finding your new home.

Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company cannot issue a first-time visa due to local regulations.

Ready to Master Technical Support?
If you're passionate about technology and dedicated to helping others succeed, we want to hear from you! Join us in delivering exceptional support that empowers businesses-apply now and be part of a dynamic team committed to innovation and customer satisfaction!