Dutch-Speaking Customer Support Specialist Travel Project

Job Title: Dutch-Speaking Customer Support Specialist Travel Sector

Location: Katowice, Poland (On-Site)
Schedule: Monday to Friday (07:00 - 19:00) + Two Saturdays/Sundays per Month (09:00 - 18:00)
Start Date: January 13, 2025
Salary: 9,000 PLN gross/month
Contract Type: Full-Time, Labor Contract (160 hours/month)
Relocation Support: Not available local candidates preferred

Role Overview

We are seeking a dedicated Dutch-Speaking Customer Support Specialist to join our team in Katowice, representing one of the worlds most respected online travel companies. As a key part of our customer support division, youll be the front line in assisting travelers through a variety of travel-related inquiries, ensuring a seamless and positive experience from start to finish.

This position offers an exciting opportunity to leverage your language skills and deliver high-quality service to an international client base within a structured and professional environment.

Key Responsibilities

• Customer Assistance: Act as the primary contact for customers via phone, chat, and email, resolving inbound and outbound inquiries with professionalism.
• Booking Management: Facilitate reservations adjustments, such as date or destination changes, and manage updates to customer profiles.
• Comprehensive Advisory: Guide clients on flight options, packages, rates, and policies, adding value to their travel plans with accurate and tailored advice.
• Resolution of Cancellations and Refunds: Handle cancellations and refunds with precision and empathy, ensuring clients feel well-supported throughout their experience.

Essential Qualifications

• Language Proficiency: Native or near-native level in Dutch (C1) and fluent English (B2), both verbal and written.
• Technical Skills: Proficiency in MS Office and general computer skills; familiarity with browsers and digital tools.
• Customer-Focused Attitude: Excellent interpersonal skills with a proactive and problem-solving approach.
• Experience: Previous customer service or support experience is preferred, ideally with exposure to CRM systems or digital customer service platforms.

Training & Onboarding

Your onboarding process will include thorough training on company tools, CRM systems, and customer service best practices. Our experienced team will provide you with the resources and guidance you need to excel in this role, helping you build a foundation for a successful career in customer support.

Compensation & Benefits

• Salary: Competitive monthly gross salary of 9,000 PLN.
• Healthcare: Private medical coverage (Luxmed) for you and options to extend to family members.
• Insurance: Comprehensive group insurance program.
• Wellness Program: Access to a sports and leisure benefit program (My Benefit).
• Company Culture: Experience an inclusive, diverse, and engaging work environment with social activities, events, and professional growth opportunities.

Documentation Requirements

• EU Citizens: Valid ID or passport.
• Non-EU Citizens: Due to complex regulations, candidates must provide specific documentation, typically including:
  • A valid passport,
  • Student visa or Temporary Residence Card (TRC),
  • Proof of active student status or recent graduation from a Polish institution.

Why Join Us?

This position provides an excellent platform for career growth within an internationally renowned company in the travel industry. We offer a structured environment with consistent support, empowering you to deliver excellent service and build valuable skills in customer relations and travel services. If you are a dedicated professional with a passion for supporting customers and solving challenges, we encourage you to apply and become a key part of our team.

Embark on a career journey with us, where your expertise will make a difference in the world of travel!