Customer Support Specialist (Dutch & English)

Job Title: Customer Support Specialist (Dutch & English)

Location: Katowice, Poland

Project: Travel Project

Employment Type: Full-Time, On-Site

Salary: 9,000 PLN per month

About the Role

We are seeking a dedicated and bilingual Customer Support Specialist fluent in Dutch and English to join our dynamic Travel Project team in Katowice. The ideal candidate will provide exceptional support to our customers, ensuring a seamless and positive experience.

Key Responsibilities

• Customer Support: Handle customer inquiries, resolve issues, and provide information related to our travel services via phone, email, and chat.
• Multilingual Communication: Utilize proficiency in Dutch and English to assist a diverse customer base.
• Problem-Solving: Identify and address customer concerns promptly and effectively.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Collaboration: Work closely with other team members and departments to enhance customer satisfaction.

Requirements

• Language Skills:
  • Fluent in Dutch and English (both written and spoken).
• Education & Experience:
  • Previous experience in customer support or a related field is preferred.
• Technical Skills:
  • Proficient in using customer support software and Microsoft Office Suite.
• Personal Attributes:
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage time effectively.
  • Problem-solving mindset with attention to detail.

Work Schedule

• Monday to Friday: 07:00 19:00
• Saturdays & Sundays: 09:00 18:00 (Twice a month)

Note: Candidates should be willing to work occasional weekends as required.

Start Date

• Application Deadline: 25 November 2024
• Employment Start Date: 13 January 2025

Work Model

• On-Site: This position requires you to work from our Katowice office. No remote or hybrid options are available.

Compensation & Benefits

• Base Salary: 9,000 PLN per month

Eligibility Criteria

• EU Citizens: Applications from EU citizens are welcome.
• Non-EU Citizens: The selection process for non-EU citizens is more complex and evaluated on a case-by-case basis. Common requirements include:
  • Valid passport.
  • Student visa or Temporary Residence Card (TRC).
  • Confirmation of active student status or graduation from a Polish institution.

The eligibility of non-EU candidates will be verified during the pre-screening process.

Application Process

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and language proficiency. During the pre-screening phase, candidates will be asked to provide documentation to verify their eligibility.

Additional Information

• Relocation Support: Not available for this position. Candidates must be able to work on-site in Katowice without relocation assistance.
  
  Join our team and contribute to delivering outstanding travel experiences to our customers!