Customer Support Advisor Danish & English (Airline Project)

Start Dates: 25th November 2024 or 13th January 2025
Location: Warsaw, Poland (On-Site)
Salary: 9550 PLN gross per month
Industry: Airline

About the Role:
Join our dynamic customer support team and work for one of the largest and most prestigious Nordic airlines, SAS. As a Customer Support Advisor with proficiency in Danish and English, you will be the primary point of contact for our clients, assisting with their travel needs and providing top-notch service. This role is based on-site in Warsaw, with a potential hybrid work model after 3-6 months of stabilization (50/50 split between office and remote work).

Key Responsibilities:

• Handle inbound calls and chats in Danish, providing personalized service to customers.
• Offer guidance on flight bookings, including products, prices, fares, and online services.
• Manage reservations, including changes in time, destination, or personal details.
• Process special service requests, such as arranging wheelchair assistance or travel with pets.
• Assist with ticket cancellations and refunds, ensuring customer satisfaction.
• Facilitate ticket purchases and manage a variety of payment methods.
• Provide support for customers facing travel difficulties or disruptions.

Working Conditions:

• Full-time schedule: 40 hours a week: Monday to Friday from 07:00 to 19:00, with weekend shifts (Saturday and Sunday 09:00-18:00) twice a month.
• Office Location: Aleja Solidarności 171, 00-877 Warsaw, SPARK B office building.
• Work Model: On-site, with potential for a hybrid work model after 3-6 months (50% on-site, 50% remote).

Qualifications:

• Danish (C1) proficiency, both spoken and written.
• English (B2) proficiency, both spoken and written.
• Excellent technical skills, including experience with MS Office, web browsers, and general computer tasks.
• Strong communication skills and a positive attitude when interacting with customers and team members.
• Previous experience in customer service or working with CRM platforms is a plus.

What We Offer:

• The opportunity to work for a leading 5-star airline, recognized across the Nordics.
• A fully paid 2-month training program, combining practical learning with dedicated support from a training buddy.
• Competitive salary of 9550 PLN gross per month.
• Employment contract: Initially a 3-month probationary period, followed by a fixed-term or permanent contract depending on performance and business needs.
• Private medical care through Luxmed and access to a group insurance program.
• Sports and leisure benefits, including access to wellness programs and a Multisport card.
• A dynamic, international work environment with abundant opportunities for career development.
• Relocation support, including flight tickets and assistance with real estate agency fees (no accommodation provided).
• Social events, celebrations, and team-building activities to foster a collaborative culture.
• Extensive training and development programs, including mentoring and coaching to support your growth.

Selection Process:

• Initial profile review by the recruitment team.
• If suitable, candidates will be invited to a recruitment interview.

If you're passionate about travel and customer service and fluent in Danish and English, we encourage you to apply for this exciting opportunity with one of the leading airlines in the Nordic region.