Technical Support Specialist French & English

Job Title: Technical Support Specialist French & English
Project: Providing Exceptional Technical Assistance
Location: Thessaloniki, Greece
Start Date: 12th December 2024
Schedule: Monday to Friday, 09:00 - 18:00
Work Model: On-Site

About Us:
Our partner company is a premier BPO provider renowned for delivering exceptional customer service and innovative technical solutions. We are currently looking for a skilled Technical Support Specialist to join our team in Thessaloniki. This is an exciting opportunity to play a pivotal role in ensuring client satisfaction through effective technical support.

Role Overview:
As a Technical Support Specialist, you will be the first line of support for clients facing technical issues with our partner companys products and services. Your expertise in troubleshooting and resolving technical problems will be essential in maintaining client trust and ensuring the smooth operation of their systems.

Key Responsibilities:

• Technical Troubleshooting: Diagnose and resolve a variety of technical issues reported by clients, ensuring timely and effective solutions.
• Client Communication: Engage with clients through phone, email, and chat to provide clear, effective communication regarding technical inquiries and resolutions.
• User Education: Assist clients in understanding and effectively utilizing our partner companys products, enhancing their overall experience and satisfaction.
• Collaboration: Work closely with internal teams, including engineering and product management, to escalate complex issues and contribute to product enhancements.
• Continuous Improvement: Stay updated on industry trends and product developments to offer informed and relevant support to clients.

Requirements:

• Minimum of 1 year of experience in technical support or a related field, with a focus on troubleshooting and client service.
• Proficiency in French (C1) and English (B2), with strong verbal and written communication skills.
• Proven ability to build and maintain relationships with clients, delivering exceptional service in a technical environment.
• Strong analytical and problem-solving skills, with a proactive mindset towards client needs.
• Ability to work effectively in a fast-paced environment, managing multiple priorities while ensuring high-quality service.

Salary and Benefits:

• Base Salary: 1,100 EUR gross/month, reflecting your expertise and contributions to the team.
• Permanent Contract: Enjoy the stability and benefits of long-term employment.
• Lunch Vouchers: Receive a monthly allowance of 85 EUR net for lunch expenses.
• Transportation Allowance: Benefit from 65 EUR gross monthly to assist with commuting costs.
• Additional Paid Time Off: Celebrate your birthday with an extra day off.
• Private Healthcare: Access comprehensive health coverage to support your well-being.
• Annual Salary Review: Enjoy an additional salary throughout the year (14 salaries total).

Relocation Assistance:
For candidates moving to Thessaloniki, we offer a comprehensive relocation package:

• Travel Support: We will arrange transportation to Thessaloniki.
• Accommodation Assistance: Enjoy a taxi transfer to your hotel and two weeks of lodging upon arrival.
• Documentation Help: Receive support in completing the necessary hiring documentation for those new to working in Greece.
• Real Estate Assistance: Up to 350 EUR gross available to cover agency fees for securing permanent housing.

Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.

Join Us:
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, we invite you to apply for the Technical Support Specialist position. Become a vital part of our team, where your skills will directly contribute to enhancing client satisfaction and operational excellence.