Polish & Lithuanian Speaking Service Coordinator (Hybrid)

Do you have a passion for customer service and an interest in the automotive industry? Are you fluent in Polish and Lithuanian? If you’re looking for a dynamic role in an international setting with a flexible work arrangement, we have the ideal opportunity for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, supporting operations in the Polish- and Lithuanian-speaking markets.

About Us:

We are a well-established company in the automotive industry, known for delivering innovative solutions and top-notch customer service across Europe. Our Ghent office serves as a hub for managing service coordination, including customer relations in Poland and Lithuania. As our company grows, we are looking to expand our team with motivated individuals who will help maintain our high standards of service excellence.

Position Overview:

As a Service Coordinator, you will be the primary point of contact for customers from Poland and Lithuania, managing their service inquiries, coordinating repair and maintenance appointments, and ensuring smooth communication between customers, dealerships, and internal teams. Your role is essential in maintaining customer satisfaction and ensuring efficient service delivery.

This is a hybrid position, allowing you to work 2 days in the office in Ghent and 3 days remotely, offering flexibility while still fostering teamwork and collaboration.

Key Responsibilities:

• Handle incoming inquiries from Polish- and Lithuanian-speaking customers, responding to service requests, scheduling appointments, and addressing any issues or complaints.
• Coordinate repairs, maintenance, and service schedules between customers and dealerships.
• Ensure consistent communication between customers, service teams, and dealerships, keeping all parties informed.
• Manage and track the status of service requests, ensuring they are completed in a timely manner and that customers are satisfied with the service.
• Follow up with customers after services are completed to ensure their satisfaction.
• Escalate complex issues to the appropriate internal departments for resolution.
• Provide customers with regular updates on the status of their service requests.
• Maintain accurate records of customer interactions and service history in the CRM system.
• Work closely with internal teams to improve service processes and address customer feedback.

Qualifications:

• Fluency in Polish and Lithuanian (both written and spoken) is essential.
• Prior experience in customer service, service coordination, or a related field is preferred.
• Strong communication and interpersonal skills with a focus on delivering exceptional customer experiences.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• An interest in or experience with the automotive industry is a plus but not required.
• Proficiency in CRM systems and general office software (Microsoft Office: Word, Excel, Outlook).
• Attention to detail, organizational skills, and the ability to work both independently and as part of a team.

What We Offer:

• Hybrid work model: Work 2 days in the office and 3 days remotely to ensure work-life balance.
• Relocation package: We offer relocation support, including accommodation in Ghent, for candidates moving from abroad.
• A competitive salary with opportunities for career growth in a rapidly expanding international company.
• Comprehensive benefits, including health and life insurance, to support your well-being.
• Access to training and professional development programs to help you advance your skills and career.
• A supportive, team-oriented environment with regular team-building activities and a diverse, international team.

Why Join Us?

This is an exciting opportunity to utilize your Polish and Lithuanian language skills in a role that allows you to make a real impact in the automotive industry. You’ll benefit from a flexible hybrid working model, the opportunity to work in a multicultural team, and the chance to grow your career with a company that values innovation and customer satisfaction. Living and working in Ghent, Belgium, you’ll enjoy a high quality of life in a city known for its cultural richness and vibrant atmosphere.