Italian Speaking Customer Advisor

Are you fluent in Italian and passionate about providing exceptional customer support? Do you thrive in a dynamic and multicultural environment? If so, we have an exciting opportunity for you to join our team in Athens, Greece!

Company Overview:

We are a leading player in the social media industry, dedicated to providing innovative solutions and outstanding customer experiences. With a focus on fostering connections and empowering individuals, we are committed to making a positive impact in the digital world.

Position Overview:

We are seeking an Italian-Speaking Customer Advisor to join our vibrant team in Athens. In this role, you will be responsible for providing high-quality customer support to our Italian-speaking users across various social media platforms. This is an on-site position, and we offer a relocation package for candidates relocating from abroad, including flight tickets to Athens and accommodation.

Key Responsibilities:

• Respond promptly and effectively to customer inquiries via social media channels, including Facebook, Twitter, and Instagram.
• Provide accurate information and support to resolve customer issues, complaints, and requests in a timely manner.
• Engage with customers in a professional and empathetic manner, demonstrating genuine care and understanding for their needs.
• Collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless and positive customer experience.
• Monitor social media channels for trends, feedback, and customer sentiment, and provide insights to improve products and services.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Continuously strive to improve customer satisfaction and retention through proactive engagement and personalized support.

Requirements:

• Fluent in Italian (native or C1/C2 level) and proficient in English.
• Prior experience in customer support or a related field is preferred but not mandatory.
• Strong communication and interpersonal skills, with the ability to effectively engage and build rapport with customers.
• Excellent problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Ability to work effectively in a fast-paced and dynamic environment, with a high degree of adaptability and resilience.
• Willingness to work on-site in Athens and be part of a multicultural team.

Benefits:

• Competitive salary package with opportunities for performance-based incentives.
• Relocation package including flight tickets to Athens and accommodation.
• Health and life insurance coverage to ensure the well-being and security of our employees.
• Ongoing training and development opportunities to enhance your skills and advance your career.
• Exciting prospects for career growth and advancement within the company.
• Vibrant and inclusive work environment, where diversity is celebrated and teamwork is valued.

Why Join Us:

At our we believe in the power of connection and the importance of delivering exceptional customer experiences. As an Italian-Speaking Customer Advisor in Athens, you will have the opportunity to make a meaningful impact and be part of a dynamic team that is shaping the future of social media. Join us and embark on a rewarding career journey filled with opportunities for growth and development.