Lithuanian & Czech Speaking Service Coordinator (Hybrid)

Are you passionate about customer service and interested in the automotive industry? Do you speak fluent Czech and Lithuanian? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this could be the ideal opportunity for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, where you’ll play a crucial role in supporting our operations in the Czech- and Lithuanian-speaking markets.

About Us:

We are a leading name in the automotive sector, renowned for our innovative solutions and high-quality customer service throughout Europe. Our Ghent office is central to managing service coordination and customer relations, particularly for markets in Czechia and Lithuania. As we continue to grow, we are looking to expand our team with motivated professionals who can help us maintain our exceptional standards of service.

Position Overview:

As a Service Coordinator, you will serve as the primary contact for customers from Czechia and Lithuania. You will handle service inquiries, manage repair and maintenance appointments, and ensure smooth communication between customers, dealerships, and our internal teams. Your role will be key to ensuring customer satisfaction and efficient service delivery.

This role offers a hybrid work model, allowing you to work 2 days in the office in Ghent and 3 days remotely, giving you both flexibility and the opportunity for close collaboration with your team.

Key Responsibilities:

• Act as the main contact for Czech- and Lithuanian-speaking customers, addressing inquiries, scheduling service appointments, and resolving issues or complaints.
• Coordinate repair and maintenance schedules between customers and dealerships.
• Ensure effective communication between customers, service teams, and dealerships, keeping all parties informed.
• Oversee and track the progress of service requests, ensuring timely resolution and customer satisfaction.
• Follow up with customers after services to ensure they are satisfied and address any additional concerns.
• Escalate complex issues to the relevant internal departments for resolution.
• Provide regular updates to customers regarding the status of their service requests.
• Maintain detailed records of customer interactions, service histories, and feedback in the CRM system.
• Work closely with internal teams to improve service processes based on customer feedback.

Qualifications:

• Fluency in Czech and Lithuanian (both written and spoken) is essential.
• Previous experience in customer service, service coordination, or a similar role is preferred.
• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer experiences.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• An interest in or experience with the automotive industry is a plus, but not required.
• Proficiency in CRM systems and general office software (Microsoft Office: Word, Excel, Outlook).
• Strong organizational skills, attention to detail, and the ability to work both independently and as part of a team.

What We Offer:

• Hybrid work arrangement: Enjoy the flexibility of working 2 days in the office and 3 days remotely to maintain a balanced lifestyle.
• Relocation support: For candidates moving from abroad, we provide a relocation package that includes accommodation in Ghent.
• A competitive salary with opportunities for career advancement in a growing international company.
• Comprehensive health and life insurance benefits to support your well-being.
• Access to training and professional development programs to help you grow in your role.
• A supportive, team-oriented environment with regular team-building activities and a diverse, international team.

Why Join Us?

This is a fantastic opportunity to utilize your Czech and Lithuanian language skills in a key role within the automotive industry. You’ll benefit from a flexible hybrid work model, the chance to work in a multicultural team, and the opportunity to advance your career with a company that values innovation and customer satisfaction. Plus, you’ll enjoy living in Ghent, Belgium, a vibrant city known for its rich cultural heritage and excellent quality of life.