Polish Speaking Customer Advisor (Remote in Bulgaria)

Are you looking to join a dynamic and fast-growing e-commerce company that places customers at the heart of everything we do? We are seeking enthusiastic and customer-focused individuals to join our team as Polish-Speaking Customer Advisors, working remotely within Bulgaria.

We pride ourselves on delivering exceptional customer experiences and building lasting relationships with our customers. Join us, and be part of an inclusive and supportive team where your skills will be valued, and your career can thrive!

Job Overview:
As a Polish-Speaking Customer Advisor, you will play a key role in supporting our e-commerce customers. You’ll handle customer inquiries, resolve issues, and ensure customer satisfaction through clear and effective communication in both Polish and English. If you have a passion for problem-solving, a desire to learn, and excellent interpersonal skills, this could be the perfect role for you.

Key Responsibilities:

• Customer Support: Provide outstanding customer service to Polish-speaking customers via email, live chat, and phone.
• Problem Solving: Assist customers with order inquiries, returns, shipping information, product details, and other concerns in a professional and timely manner.
• Multilingual Communication: Effectively communicate in both Polish (minimum B2 level) and English (minimum B2 level) to assist customers and collaborate with internal teams.
• Customer Satisfaction: Ensure a positive experience for every customer by resolving their concerns and going the extra mile to exceed expectations.
• Team Collaboration: Work closely with other team members and departments to improve processes, share insights, and deliver a seamless customer experience.
• Product Knowledge: Stay up-to-date on company products, services, and policies to provide accurate and helpful information to customers.

Qualifications & Skills:

• Language Skills: Proficiency in Polish (B2 or above) and English (B2 or above).
• Customer Service Aptitude: Prior experience in customer support or a related field is an advantage but not a must.
• Tech-Savvy: Comfortable using digital tools, e-commerce platforms, and customer support software.
• Communication Skills: Strong verbal and written communication abilities with a focus on clarity and empathy.
• Problem-Solving: Ability to think on your feet, manage challenging situations, and find effective solutions.
• Adaptability: Comfortable working in a remote setup and collaborating with a multicultural, distributed team.

What We Offer:

• Competitive Salary: Enjoy a competitive remuneration package that recognizes your skills and contribution.
• Work from Home: A fully remote role based in Bulgaria, allowing you to work from the comfort of your home.
• Equipment Provided: All necessary equipment, including a laptop and headset, will be provided by the company.
• Health & Life Insurance: Comprehensive health and life insurance coverage to give you peace of mind.
• Career Growth Opportunities: Be part of a growing organization with clear paths for professional development and advancement.
• Training & Support: Ongoing training and mentorship to help you excel in your role and expand your skill set.
• Additional Benefits: Access to exciting perks, incentives, and programs designed to reward and motivate our employees.

Why Join Us?

At our company, we believe in empowering our employees and fostering a culture of collaboration, respect, and innovation. Your success is our success, and we’re committed to supporting your growth and happiness as part of our team.