Remote German Travel Advisor (Relocation Provided)

Job Title: German-Speaking Travel Advisor Athens

Location: Athens, Greece (Remote)
Relocation Package Provided

Job Overview:

We are seeking a German-speaking Travel Advisor to support customers with their travel bookings and inquiries. The ideal candidate will assist with reservations, itinerary changes, cancellations, and general travel-related questions via phone, email, and chat. No video calls are required.

Key Responsibilities:

• Assist customers with travel bookings, modifications, and cancellations.
• Provide guidance on travel itineraries, policies, and general inquiries.
• Ensure accurate data entry of customer interactions and feedback.
• Troubleshoot booking issues using company resources and training materials.
• Offer proactive solutions and recommendations for customer concerns.

Requirements:

• Native/Fluent German speaker (C1-C2 level).
• Good level of English (B1+), as training may be conducted in English.
• High school diploma or higher education preferred.
• Strong problem-solving and troubleshooting skills.
• Comfortable working with technology and booking systems.
• Positive and customer-focused approach (as customers may reach out due to issues).
• Previous experience in a customer-facing role is required.
• Experience in travel, tourism, or hospitality is a plus.
• Passion for delivering outstanding customer service.

Benefits:

• Competitive Salary: 1,380 (14 salaries per year).
• Private Health & Life Insurance.
• Performance Bonus & Signing Bonus.
• 25 days of annual leave.
• Meal voucher ticket.
• Relocation package (for candidates moving from abroad):
  • 3 weeks of accommodation in a hotel near the office.
  • Up to 300 accommodation support (provided with the first salary payment).
  • Legal support for hiring documents.
• Working Hours: 40 hours per week (8-hour shifts, 5 days per week, flexible schedule including weekends).