Dutch Customer Advisor in Porto (Emails & Chats ONLY)

Kick-start Your Career in E-Commerce Advisor — Help Customers Worldwide!

Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided only via chat and email — no phone work.

Role Overview:

As an E-Commerce Customer Advisor, you’ll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you’ll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment.

Key Responsibilities:

• Assist customers via chat and email ONLY with professional, empathetic, and accurate responses

• Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary

• Achieve performance goals, including quality standards and SLA targets

• Stay up to date with product changes, platform updates, and best practices through ongoing training

• Keep a customer-first approach, delivering clear and practical solutions

• Share feedback and insights to help improve processes and enhance the customer experience

  

Requirements:

• Language Skills: Fluent in Dutch (C1 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!