Job Openings
Dutch Customer Support Agent in Lisbon - Relocation Package
About the job Dutch Customer Support Agent in Lisbon - Relocation Package
Accelerate Your Career in Customer Support Agent!
Are you enthusiastic about motorcycles and committed to delivering outstanding customer experiences? Join a global support team where you’ll assist riders and customers around the world while building valuable expertise in a fast-paced automotive setting.
Role Overview
As a Customer Support Agent, you will serve as the main contact for customers, addressing inquiries related to products, orders, warranties, services, and vehicle ownership. Through various communication channels — including phone, email, chat, and social media — you’ll ensure customers receive clear guidance and effective solutions. With comprehensive onboarding and continuous development opportunities, you’ll grow your knowledge within a collaborative, service-driven environment.
Key Responsibilities
- Deliver professional assistance through phone, email, chat, and social media
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Handle inquiries about products, orders, services, and general requests
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Provide clear information on warranties, maintenance packages, and service options
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Assist customers with ownership concerns and after-sales support
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Recommend relevant products, accessories, and services tailored to customer needs
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Work closely with internal teams to resolve complex or escalated issues
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Record customer interactions accurately in internal systems
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Stay informed about new product releases, brand updates, and industry trends
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Engage in continuous training to expand expertise and advance professionally
Requirements
- Language Skills: Fluent in Dutch (C2) and English (B2).
- Eligibility: EU citizenship or valid Portuguese residency card.
- Experience: 0–1 year in customer support or related roles.
- Skills: Strong communication, problem-solving, and interpersonal abilities.
- Mindset: Curious, adaptable, and eager to grow within an international environment.
Why Join Us?
- Competitive Salary: Recognition for your skills and dedication.
- Language Bonus: Additional rewards for your Spanish proficiency.
- Performance Bonus: Incentives for meeting and exceeding targets.
- Health & Life Insurance: Comprehensive coverage for your well-being.
- Onsite Work Environment: A collaborative setting that encourages growth and teamwork.