Dutch Logistics and Delivery Hybrid in Sofia | Day Shifts

Grow Your Career as a Customer Specialist!

Join a professional and supportive team where customer satisfaction, clear communication, and effective problem-solving are key to success. If you enjoy assisting others, handling different types of requests, and finding practical solutions, this is a great opportunity to strengthen your customer service skills and develop your career in an international environment.

Role Overview:

As a Customer Specialist, you will act as a key contact for customers, assisting them with questions, requests, account matters, products, services, and other support needs. Using phone, email, chat, and other communication channels, you’ll provide accurate information, resolve issues, and ensure customers receive a professional and positive experience.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support through phone, email, chat, and other available channels
• Respond to customer questions regarding accounts, products, services, orders, and general requests
• Understand customer needs and provide clear, accurate, and appropriate solutions
• Assist customers with company procedures, policies, platforms, and available services
• Handle customer concerns and complaints with patience, professionalism, and a solution-focused approach
• Record customer interactions, requests, actions, and resolutions accurately in internal systems
• Escalate complex, urgent, or sensitive cases to the appropriate department when required
• Work closely with internal teams to ensure customer issues and requests are resolved efficiently
• Meet established targets related to customer satisfaction, service quality, productivity, response times, and resolution rates
• Keep your knowledge of company products, services, policies, and procedures up to date through training and continuous development
• Contribute to a positive customer experience by providing empathetic, reliable, and professional assistance

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Bulgarian residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!