Danish Automotive Customer Support in Portugal (Fixed Shifts)

Launch Your Career in Automotive Customer Support!

Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you’re proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long-term career in customer support within the automotive industry.

Role Overview:

As an Automotive Customer Support, you’ll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account-related requests.

Key Responsibilities:

• Multi-channel support: Assist customers professionally through phone, email, and live chat

• Problem-solving: Answer questions about automotive products/services, troubleshoot issues, and support account requests

• Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel confident and supported

• Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail

• Escalations: Identify complex, urgent, or sensitive cases and escalate according to established procedures

• Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality

• Quality & targets: Consistently meet service KPIs, quality standards, and response-time goals

• Ongoing learning: Stay updated on automotive products, policies, and best practices to deliver excellent support

  

Requirements:

• Language Skills: Fluent in Danish (C1) and English (B2)
• EU citizenship or a Portuguese residency card
• Hands-on experience managing paid advertising campaigns
• A degree in Marketing or equivalent professional experience in digital marketing
• Strong analytical, leadership, and communication abilities

Why Join Us?

• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive benefits for your peace of mind
• Collaborative Team: Be part of a supportive and communicative work environment
• Relocation Assistance: Seamless support for your move
• Remote Work: Enjoy the flexibility of working from home

Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities!