Croatian Travel Customer Agent in Athens

Launch Your Career as a Travel Customer Agent!

Do you enjoy assisting others and solving travel-related issues quickly and effectively? Become part of a dynamic, supportive team dedicated to helping travellers feel informed, reassured, and well taken care of throughout their journey. This opportunity is ideal for proactive, detail-focused individuals who are committed to providing exceptional customer service.

About the Role:

As a Travel Customer Agent, you will serve as the main point of contact for customers needing assistance before, during, or after their trips. Through digital communication channels, you’ll manage inquiries regarding reservations, itinerary adjustments, cancellations, refunds, and general travel information—ensuring a smooth and hassle-free travel experience.

Key Responsibilities:

• Support travellers via chat, email, and online platforms with various travel-related questions

• Manage bookings for flights, hotels, car rentals, and activities, including changes and cancellations

• Offer clear information about travel plans, requirements, baggage rules, and refund procedures

• Assist customers with account management, payments, and loyalty or rewards programs

• Recognize urgent or complex situations, such as travel disruptions or missed connections, and escalate when necessary

• Accurately record customer interactions and solutions in internal systems

• Work closely with internal teams and external partners to ensure consistent service standards

• Achieve quality benchmarks, productivity targets, and response-time KPIs

• Stay informed about travel policies, destination updates, tools, and process enhancements

  

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!