Dutch Customer Advisor in Lisbon

Grow Your Career in Customer Support Excellence!

Do you enjoy helping people and making every interaction a great experience? We’re looking for a customer-focused Support Specialist to join a lively team. If you’re comfortable in a fast-moving environment and like solving problems with empathy and clear communication, this could be a strong match.

Role Overview:

As a Customer Advisor, you’ll be the main contact for users, assisting them through multiple channels such as email, chat, and social platforms. From account and billing questions to technical support, your mission is to keep the customer journey smooth and high quality.

Key Responsibilities:

• Deliver friendly, solution-oriented support across several channels

• Help with account setup, password resets, billing questions, and identity verification

• Investigate and resolve technical issues with accuracy and clear updates

• Ensure every customer receives a consistent, respectful, and supportive experience

• Document cases correctly while following internal processes and guidelines

• Collaborate with internal teams to improve workflows and support quality

• Share feedback and ideas to strengthen customer experience and service delivery

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!