Spanish Banking Customer Advisor in Lisbon

Advance Your Career in Banking Customer Advisor Excellence!

Do you take pride in helping others and transforming inquiries into positive experiences? We’re seeking a service-driven professional to join a dynamic and team-oriented environment. If you handle challenges with empathy, clear communication, and a professional mindset, this could be an excellent opportunity for you.

Role Overview:

As a Banking Customer Advisor, you will be the main point of contact for users, providing assistance through email, chat, phone, and social media platforms. Whether addressing account access, billing questions, or technical issues, your goal will be to deliver a smooth, efficient, and high-quality support experience from initial contact to resolution.

Key Responsibilities:

• Provide prompt and professional assistance across multiple communication channels

• Support users with account creation, password resets, billing concerns, and identity verification

• Troubleshoot technical issues while keeping customers informed throughout the resolution process

• Maintain a courteous, solution-oriented approach in every interaction

• Accurately document and manage cases according to internal procedures

• Work closely with internal teams to streamline processes and enhance service delivery

• Contribute feedback and ideas to continuously improve customer satisfaction and overall support performance

Requirements:

• Language Skills: Fluent in Spanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!