German Customer Specialist in Lisbon - 3000 Welcome Bonus

Start Your Career in Customer Specialist!

Become part of a vibrant, customer-focused team where empathy, professionalism, and high-quality service define every interaction. If you are proactive, attentive to detail, and passionate about helping others, this opportunity could be a great fit for you.

Role Overview: 

As a Customer Specialist, you will serve as the primary contact for customers, providing support through phone, email, and live chat. Your objective will be to deliver accurate information, resolve concerns effectively, and ensure a seamless and positive customer experience.

Key Responsibilities:

• Deliver friendly and professional assistance across phone, email, and chat channels

• Handle a wide range of inquiries, including service-related questions, account support, and basic troubleshooting

• Communicate solutions clearly, address customer concerns, and ensure they feel understood and valued

• Accurately document cases and maintain detailed records of all interactions

• Escalate complex or sensitive matters in line with internal guidelines

• Collaborate with internal departments to achieve timely and precise resolutions

• Consistently meet service quality benchmarks and response-time objectives

• Stay informed about product updates, company policies, and industry best practices to provide exceptional support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!