Danish Automotive Customer Specialist in Portugal (Fixed Shifts)

Launch Your Career in Customer Support!

Become part of a welcoming, dynamic team where empathy, collaboration, and professionalism guide every customer interaction. If you’re organized, proactive, and enjoy helping people solve problems, this role offers a strong foundation for a long-term career in customer support.

Role Overview:

As an Customer Specialist, you’ll act as the primary contact for customers, providing assistance via phone, email, and live chat. Your goal is to deliver timely, accurate solutions while ensuring a seamless and positive customer experience.

Key Responsibilities:

• Multi-channel assistance: Support customers professionally through phone calls, emails, and live chat

• Problem resolution: Handle inquiries related to products or services, troubleshoot issues, and assist with account requests

• Customer support & guidance: Communicate solutions clearly, address concerns, and ensure customers feel heard and supported

• Detailed documentation: Accurately record customer interactions and resolutions in internal systems

• Case escalation: Identify and escalate complex or sensitive issues following established procedures

• Cross-team collaboration: Work closely with internal teams to resolve customer issues effectively

• Performance & quality standards: Meet KPIs, quality benchmarks, and response-time targets

• Continuous learning: Keep up to date with products, policies, and best practices to deliver high-quality support

Requirements:

• Language Skills: Fluent in Danish (C2) and English (B2)
• EU citizenship or a Portuguese residency card
• Hands-on experience managing paid advertising campaigns
• A degree in Marketing or equivalent professional experience in digital marketing
• Strong analytical, leadership, and communication abilities

Why Join Us?

• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive benefits for your peace of mind
• Collaborative Team: Be part of a supportive and communicative work environment
• Relocation Assistance: Seamless support for your move
• Remote Work: Enjoy the flexibility of working from home

Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities!