English Customer Support in Lisbon

Take Your Customer Support Career to the Next Level!

Do you enjoy solving problems and making a difference in people’s day? We’re on the lookout for a motivated Customer Support Specialist to join our dynamic team! If you thrive in a fast-moving environment and love connecting with people, this could be your next big move.

Role Overview:

As a Customer Support Specialist, you’ll deliver top-tier assistance through phone, chat, email, and social media. Whether helping with account issues, resolving technical problems, or managing transactions, you’ll play a key role in ensuring every customer has a smooth and positive experience.

Key Responsibilities:

• Deliver outstanding support across various channels
• Guide users through account setup, verifications, logins, and payments
• Identify and resolve technical issues promptly and professionally
• Serve as a go-to contact for clients, especially in the sports sector
• Build strong relationships through empathetic and clear communication
• Ensure compliance with internal procedures and service standards
• Recommend ways to improve tools, workflows, and the customer journey

Requirements:

• Fluent in English (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting

Ready to take on this exciting opportunity? Apply today, and let’s connect!