Russian Customer Support Specialist in Lisbon

Take Your Career to the Next Level!

We're looking for a dynamic Customer Support Specialist to join our innovative and driven team. If you're flexible, personable, and thrive in a fast-paced setting, this role might be the perfect opportunity for you!

Role Overview:

As a Customer Support Specialist, you will handle customer inquiries through phone, chat, email, and social media, addressing account, technical, and financial issues. Your work will play a key role in enhancing customer satisfaction and improving operational processes.

Key Responsibilities:

• Provide top-notch support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical problems
• Act as a trusted advisor, particularly to clients in the sports industry
• Respond swiftly to inquiries, feedback, and concerns
• Build strong relationships with clients through clear, effective communication
• Maintain high service standards in accordance with company policies
• Suggest improvements to processes to elevate the overall customer experience

Requirements:

• Fluent in Russian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!