Dutch Travel Consultant Remote in Greece

Are you passionate about travel and helping customers find solutions? Join us as a Travel Customer Support Agent and assist travelers with their inquiries, ensuring they have an excellent experience—all from the comfort of your home!

About the Role:

As a Travel Customer Support Agent, you’ll be the first point of contact for customers seeking assistance with bookings, travel-related questions, or troubleshooting. Your ability to provide clear communication and effective problem-solving will ensure a seamless travel experience for our clients.

Key Responsibilities:

• Address and document customer inquiries and issues received through toll-free phone lines.
• Accurately log consumer questions, feedback, and inquiries into the customer service system.
• Handle client complaints according to the company’s complaint escalation procedures, ensuring they are properly logged.
• Ensure all support calls and emails are resolved within the agreed service levels and appropriately documented.
• Diagnose problems using open-ended questions, reference materials, and system training.
• Provide solutions and suggestions to common customer concerns or frequently asked questions.

Requirements:

• Fluency in Dutch (C2 level)
• Fluency in English (C1 level)
• At least 1 year of experience in customer service, preferably in the travel industry or a call center.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work efficiently under pressure and manage multiple tasks remotely.

Benefits:

• Competitive Salary: Reflecting your skills and experience.
• Performance-Based Bonuses: Earn rewards for exceptional service.
• Comprehensive Insurance: Health and life coverage for peace of mind.
• Fully Remote: Work from anywhere and enjoy the flexibility of a fully remote position.
• Meal Allowance: Daily meal support.
• Relocation Assistance: Helping you move with ease if needed.

Excited to help travelers and enhance their experience? Apply now and start your journey with us—all from the comfort of your home!