French Customer Support in Lisbon - Welcome Bonus 3000 Euros

Take Your Customer Service Career to the Next Level!

We're looking for a customer-focused and adaptable Customer Support to join our energetic, fast-paced team. If you thrive under pressure, communicate with clarity, and enjoy making a real impact on people's experiences, this role could be exactly what you're looking for.

Role Overview: 

As a Customer Support Specialist, you’ll be the first touchpoint for customers, delivering responsive and personalized support across various platforms. Your problem-solving skills and attention to detail will ensure each interaction is smooth, helpful, and professional.

Key Responsibilities:

• Deliver prompt and courteous support via phone, chat, email, and social media

• Assist users with tasks such as account creation, access issues, identity checks, and transaction support

• Troubleshoot technical concerns and provide practical, easy-to-follow solutions

• Approach every customer interaction with empathy and a solution-driven mindset

• Communicate clearly and professionally to build trust and satisfaction

• Follow internal protocols and maintain high service standards

• Share ideas and user feedback to help improve support processes and enhance customer experience

Requirements:

• Fluent in French (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!