German Customer Support Agent in Sofia (No Phone Calls - 2000 BGN Signing Bonus)

Ready for a new adventure? Move to vibrant Bulgaria and experience stunning landscapes, rich history, and fantastic career opportunities!

We’re looking for a dedicated Customer Support Agent to join our dynamic team, where adaptability, communication, and innovation are at the heart of everything we do. If you have a passion for problem-solving and delivering top-notch customer service, this role is for you!

Role Overview:

As a Customer Support Agent, you’ll represent our brand by assisting customers through digital channels. Your primary responsibilities will include addressing inquiries, resolving account and order-related issues, and maintaining accurate customer interaction records.

Key Responsibilities:

• Provide prompt and professional support via email and chat
• Troubleshoot and resolve customer concerns to ensure a seamless experience
• Keep detailed and accurate records of customer interactions
• Identify and escalate recurring issues to enhance processes
• Offer expert advice to help customers make the most of our products
• Analyze customer feedback to identify trends and suggest improvements
• Continuously assess and refine support practices to maintain high service standards

Qualifications:

• Fluent in German (C1 level)
• Fluent in English (B2 level)
• EU citizenship or a Bulgarian residency card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: Your expertise is recognized and rewarded
• Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
• Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
• Transportation Allowance: We cover commuting costs to make your work journey more convenient.
• Health & Life Insurance: Comprehensive plans to support your well-being

Excited to grow your career? Apply now and take the first step in this exciting journey!