German Customer Support Specialist in Porto

Kickstart Your Career as a Customer Success Specialist! Join a team that thrives on creativity, collaboration, and adaptability in a fast-paced, dynamic setting. This could be the perfect next step in your professional journey!

About Us:

We are dedicated to delivering exceptional service to both our clients and their customers. Driven by innovation, our talented team and commitment to quality ensure our continued success and growth.

Role Overview:

As a Customer Success Specialist, you will serve as the primary point of contact for clients, resolving issues and ensuring seamless customer experiences. Your dedication to providing personalized service and excellence will help us maintain our reputation for outstanding support.

Key Responsibilities:

• Customer Engagement: Engage with clients through phone, email, and chat, addressing their needs with care and efficiency
• Custom Solutions: Understand customer requirements and provide customized resolutions that exceed expectations
• Team Collaboration: Work alongside colleagues to resolve issues quickly and enhance the overall customer experience
• Data Accuracy: Keep accurate and up-to-date customer records for seamless service delivery
• Exceptional Service: Consistently provide high-quality interactions that foster trust and loyalty

Requirements:

• Proficiency in German (C1/C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!