German Customer Support Specialist Hybrid in Malta (NO Phone Calls)

Are you looking to advance your career? 

We're seeking an exceptional individual to join our team as a Customer Success Specialist! If you are creative, and outgoing, and thrive in a fast-paced, ever-evolving environment, this could be the perfect opportunity for you!

Role Overview:
As a Customer Support Specialist, you will manage customer inquiries and complaints via email and live chat, with no phone interactions involved.

Key Responsibilities:

• Respond to customer inquiries via email, ensuring timely and clear communication (no phone calls) 
• Moderate user-generated content to comply with company policies and regulations 
• Identify and address scams and fraud, maintaining a safe online environment 
• Accurately document customer interactions and resolutions 
• Collaborate with team members to improve processes and enhance customer experience 
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools 
• Meet personal/customer support targets Interface effectively with other internal and client teams 
• Participate in training to conduct correct and accurate moderation policies 
• Support different workflows, clients, and markets as and when required

Requirements:

• C2 proficiency in German
• B2 proficiency in English
• EU Citizenship or Maltese Residency Card
• 0-1 year of experience in Customer Support
• Strong leadership, analytical, and communication skills
• Desire to learn and grow within the field.

Why Join Us:

• Competitive Pay: We offer compensation that values your skills and experience.
  
• Performance Bonuses: Earn bonuses based on your achievements.
• Transportation Provided: Company-provided transport from designated pickup points.
  
• Relocation Support: Assistance to ensure a smooth transition.
  
• Career Growth: Opportunities for professional development and advancement.
• Hybrid Work: A flexible model promoting work-life balance.

Ready to dive into the exciting world of customer support? Submit your application today, and we’ll be in touch soon!