Dutch Customer Support Specialist in Lisbon (2500 Euros Signing Bonus)

Take Your Career to the Next Level!

We’re looking for a proactive and customer-focused Customer Support Specialist to join our innovative and collaborative team. If you thrive in fast-paced environments, enjoy solving problems, and love working with people, this could be the perfect fit for you!

Role Overview:

As a Customer Support Specialist, you’ll handle customer queries across various channels—phone, chat, email, and social media—assisting with account management, technical issues, and financial inquiries. Your support will play a key role in enhancing customer satisfaction and optimizing internal processes.

Key Responsibilities:

• Provide outstanding customer support through phone, chat, email, and social media platforms
• Troubleshoot and resolve issues related to account creation, verification, logins, payments, and technical challenges
• Act as a trusted point of contact, particularly for clients in the sports sector
• Respond promptly to customer inquiries, feedback, and concerns with professionalism and care
• Build and maintain strong client relationships through clear, empathetic communication
• Ensure all support interactions align with company policies and service standards
• Suggest process enhancements to improve the overall customer experience

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!