Dutch Client Services Specialist in Lisbon (2500 Signing Bonus)

Elevate Your Career to New Heights!

We are seeking an enthusiastic Customer Support Specialist to join our dynamic and forward-thinking team. If you’re adaptable, personable, and excel in a fast-paced environment, this could be the perfect role for you!

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries across multiple channels—phone, chat, email, and social media—addressing issues related to accounts, technical support, and financial matters. Your contributions will be essential in improving customer satisfaction and streamlining operational processes.

Key Responsibilities:

• Deliver exceptional support via phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial concerns, and technical challenges
• Serve as a trusted advisor, especially for clients in the sports industry
• Respond promptly to customer inquiries, feedback, and concerns
• Foster strong client relationships with clear and effective communication
• Uphold high service standards in line with company policies
• Propose process improvements to enhance the customer experience

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!