German Customer Specialist in Sofia - 1500 Euros Signing Bonus

Start a New Chapter in Beautiful Bulgaria!

Embrace a fresh opportunity in a country known for its stunning landscapes, rich cultural heritage, and welcoming lifestyle. Whether you're drawn to the lively cities, peaceful countryside, or historic charm, Bulgaria offers a great setting to grow your career in customer support.

About the Role:

As a Customer Specialist, you'll be the first point of contact for our clients, helping to ensure smooth, stress-free experiences with each interaction. Your communication skills, patience, and problem-solving mindset will play a key role in creating positive connections with customers from around the world.

Key Responsibilities:

• Assist customers via phone, email, and chat with questions, concerns, or general support inquiries

• Guide users through product or service details, offering clear and helpful solutions

• Handle updates, changes, or issue resolution efficiently and professionally

• Maintain accurate records of interactions to ensure consistency and quality in service

• Stay informed about company policies, procedures, and updates to provide reliable support

• Collaborate with internal teams to share insights and contribute to service improvements

  

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU Citizenship or a Bulgarian residency card
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!