Experience Abroad - Italian Customer Support In Lisbon

Are You an Italian Language Expert? Become Our Customer Agent Maestro!

About Us: 

We specialize in enhancing customer experiences to drive global brand growth. Using insights and advanced technology, we create seamless journeys that exceed expectations. Whether you’re a startup or an established brand, we’re your trusted partner for success.

Role Overview: 

As a Customer Support Advisor, you will be a key brand representative and first point of contact for customers. You will assist customers across digital platforms, provide product information, resolve delivery issues, and address account concerns, while accurately recording all interactions.

Key Responsibilities:

• Serve as the primary point of contact for customers in your role as a Customer Support Advisor.
• Deliver enthusiastic and professional support through digital platforms.
• Share detailed product information and assist in closing sales during interactions.
• Address delivery inquiries, including order tracking and issue resolution.
• Resolve account management and software functionality issues for customers.
• Provide accurate and timely responses to customer inquiries.
• Keep comprehensive records of customer interactions and actions taken.

Requirements:

• Native Italian
• B2 proficiency in English
• EU Citizenship or Portuguese Residency Card

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your expertise and experience, ensuring your contributions are valued and rewarded.
• Transportation Allowance: We provide a transportation allowance to help ease your commuting expenses, ensuring convenient and affordable travel options.
• Health and Life Insurance: Enjoy comprehensive coverage that underscores our commitment to your well-being.
• Onsite Work Environment: Join us in our dynamic office, where you can collaborate closely with your team and engage with customers in person.
• Relocation Package: We offer support with housing and moving expenses to ensure a smooth transition to your new location.

Are you ready to start this exciting customer support journey? Submit your application today, and we’ll be in touch!